Yahoo: DataMask by AOL

Target Audience: Yahoo Call Center Agents

Why: DataMask by AOL has low activation rates. Agent feedback reveals that they are not comfortable pitching or assisting members with this product. To address this issue, I created a micro-lesson to improve their confidence and effectiveness in pitching and assisting members with DataMask by AOL.

Authoring Tool: Articulate Storyline

Multimedia: Vyond, Microsoft PPT

Yahoo: Identity Guard

Target Audience: Yahoo Call Center Agents

Why: Identity Guard has low activation and sales rates. Agent feedback indicates discomfort with sales discovery and assisting members with this product. To tackle this, I developed a micro-lesson to boost their confidence and ability to pitch and support customers with Identity Guard.

Authoring Tool: Articulate Storyline

Multimedia: Vyond, Camtasia

PCAR LGBTQ+ Series: Human Trafficking

Target Audience: PA Coalition to Advance Respect (PCAR) counselors and support staff.

Why: To help counselors and support staff provide culturally responsive services and support to members of the LGBTQ+ community. The videos were part of a series of 4 asynchronous eLearning modules.

Multimedia: Vyond

CONTENT WARNING: The information shared in these videos contain sensitive topics related to victims of human trafficking.

Google Calendar Essentials

Target Audience: Adults with limited technology skills.

Why: To help adults improve their use of a technology-based tool for planning and organizing events through video simulations and demonstrations designed to support their learning.

Authoring Tool: Adobe Captivate Classic

Multimedia: Adobe Firefly, Adobe Illustrator, Adobe Express

Hygiene & Safety in Brazilian Jiu Jitsu (BJJ)

Target Audience: Brazilian Jiu Jitsu Members (teens and young adults).

Why: The owner of a BJJ gym in Western Massachusetts reported inconsistencies across coaches sharing important information about hygiene and safety to BJJ members. Observations and interviews with coaches were utilized to identify the problem.

Authoring Tool: Articulate Storyline

Multimedia: Vyond, Adobe Express

ADDIE Model: Captivate Version

Target Audience: Novice Instructional Designers.

Why: This was a mini-course assignment that challenged my ability to work with specific design and development requirements. For example, I was provided HEX codes for colors, I had to develop customizable buttons, and include a drag and drop interaction.

Authoring Tool: Adobe Captivate Classic

Multimedia: Adobe Firefly, Adobe Illustrator

How to Login to Brightspace

Target Audience: Bloomsburg University students.

Why: This assignment was a demonstration and simulation to help Bloomsburg students log in to Brightspace. As Bloomsburg recently transitioned to this new LMS, this resource is designed to reduce the need for call support to the administration line.

Authoring Tool: Adobe Captivate Classic

Multimedia: Adobe Express

Advanced Actions

Target Audience: N/A this was an assignment.

Why: This was an assignment that showcases my ability to utilize advanced actions and customizable states to create an interactive knowledge check slide.

Authoring Tool: Adobe Captivate Classic

Multimedia: Adobe Firefly, Adobe Express

Vyond Mastery: Crafting Dynamic Animations with Entrance & Exit Effects (Demonstration)

Target Audience: Novice Bloomsburg graduate assistant Vyond developers.

Why: I wanted a “back pocket” resource I could provide new team members as they may be assigned Vyond videos within my current graduate assistant assignment.

Demonstration Tool: Camtasia – Free Trial

Multimedia: Vyond

Tips for Simplicity & Readability in eLearning (Presentation)

Target Audience: Novice adult presenters using Microsoft PPT or Google Slides.

Why: While first coming into the field, I was intimidated by the amazing visual designs my peers were making. As a pervious teacher, I used a lot of center-aligned text and Comic Sans. The two tips I shared helped me improve my visual designs.

Demonstration Tool: Camtasia – Free Trial

Multimedia: Adobe Express & Microsoft PPT assets

How to Create a Yahoo Email

Target Audience: 45+ year old online users with limited computer skills.

Why: To teach adults how to create a Yahoo email. This was shared with an adult with intellectual disabilities to support their ability to independently create a personal email. This also gave me an opportunity to apply some of the graphic design elements Yahoo uses (e.g., the purple hex#).

Tool: Snagit